Terms & Conditions

Updated: 4 May 2026

These terms govern the use of derenzo.it and the provision of private chauffeur (NCC) transfer services by De Renzo Agency. Booking a service implies full acceptance of these clauses.

1. Provider

De Renzo Agency
Via Cavour 25, 89900 Vibo Valentia (VV), Italia
VAT: IT03729080790
Email: derenzoagency@gmail.com · Phone: +39 320 684 5258

2. Scope of service

The service consists of private passenger transfer between two agreed locations, performed with vehicle and chauffeur supplied by De Renzo Agency. The service is regulated by Italian Law 21/1992 on Chauffeur Hire (NCC) as amended, and by the related regional and municipal rules.

3. Booking

Bookings are made through the website, email or phone. The written confirmation sent by email constitutes the transport contract. The customer is responsible for checking date, time, addresses and passenger count, and for reporting any error immediately.

4. Price and payment

The price is fixed and shown at booking. It includes vehicle, chauffeur, fuel, tolls and parking at pickup/drop-off, unless stated otherwise. Extra stops, detours, prolonged waiting or route changes requested by the customer are billed separately at standard rates.

Payment: cash to the driver at the end of the service, unless otherwise agreed in writing. Corporate or group bookings may be invoiced and paid by bank transfer in advance.

Night supplement: for services between 22:00 and 06:00, a 10% surcharge is applied on the base fare.

5. Changes and cancellations

The customer may change or cancel the booking free of charge up to 48 hours before pickup by emailing derenzoagency@gmail.com. Changes or cancellations after that deadline may be charged in full. See the Cancellation Policy for details.

6. Customer obligations

Provide accurate pickup and drop-off addresses accessible to the vehicle.
Be ready at the agreed time, contacting the chauffeur in case of delay.
Respect the number of passengers and luggage declared at booking.
Not bring on board illegal substances, hazardous materials or items prohibited by law.
Behave correctly towards the chauffeur and other passengers.

7. Luggage and personal items

Number and size of luggage must be declared at booking. Excess or undeclared luggage may prevent the service or trigger an additional charge. De Renzo Agency is not responsible for valuables, cash, jewellery or documents left on board unless explicitly declared.

8. Delays and force majeure

De Renzo Agency commits to the agreed schedule. We are not liable for delays caused by events beyond our control: extreme weather, strikes, road accidents, traffic blocks, police checks, natural disasters, third-party acts. In such cases the chauffeur will agree with the customer on the best available alternative.

9. Flights, trains and ships

For airport, station or port pickups, the chauffeur tracks the actual arrival time. Waiting up to 60 minutes from the original time is included; beyond that, hourly supplements may apply. If the flight/train/ship is cancelled, the customer must notify De Renzo Agency as soon as possible.

10. Vehicles and chauffeurs

The service is delivered with a Mercedes V-Class or equivalent vehicle, driven by NCC-licensed personnel. All vehicles are insured for civil liability and passenger injury at the limits set by Italian and EU regulations.

11. Pets

Pet transport is assessed case by case and must be requested at booking. Small pets in carriers are generally accepted at no extra cost; medium or large pets may require a dedicated vehicle and additional charges.

12. Limitation of liability

Save for cases of intent or gross negligence, De Renzo Agency's liability is capped at the amount paid for the service. De Renzo Agency is not liable for indirect or consequential damages (e.g. loss of opportunity, missed connecting flights due to delays not attributable to the provider).

13. Complaints and jurisdiction

Complaints must be sent in writing to derenzoagency@gmail.com within 14 days of the service. For disputes that cannot be settled amicably, jurisdiction lies with the courts of Vibo Valentia, save for mandatory consumer-protection provisions.

14. Changes to the terms

De Renzo Agency may update these terms at any time. The applicable version is the one published on the website at the time of booking.

15. Contact

Email: derenzoagency@gmail.com
Phone: +39 320 684 5258
WhatsApp: +39 320 684 5258