Cancellation Policy

Updated: 4 May 2026

De Renzo Agency applies a simple, transparent cancellation policy. We know travel plans can change and we want to give you maximum flexibility without hidden costs.

1. Free cancellation up to 48 hours before pickup

You can cancel the booking free of charge up to 48 hours before the agreed pickup time. No fee, no deduction. If you have already paid, the full amount is refunded.

2. Late cancellation (within 48 hours of pickup)

Cancellations made after the 48-hour cutoff may be charged in full, as the vehicle and chauffeur have already been committed. In documented cases of force majeure (cancelled flight, illness, natural disaster) we assess case by case to find a fair solution.

3. No-show

If the customer does not appear at the pickup point and does not answer the chauffeur's contact attempts within 30 minutes of the agreed time (for airport pickups, beyond the 60 minutes of included waiting), the service is deemed provided and the full amount is due.

4. Changes

Changes of date, time, route or passenger count are free up to 48 hours before pickup. Later changes are assessed against vehicle availability: if compatible we apply them at no cost; otherwise the cancellation policy applies.

5. Cancellation by De Renzo Agency

In exceptional cases (mechanical failure, driver unavailability, unsafe conditions) we reserve the right to cancel the booking. In that event we will propose an alternative vehicle or refund the full amount paid.

6. Refunds

Refunds are processed within 5 business days from cancellation, on the payment method used at booking. For cash payments not yet collected, no refund is due.

7. How to cancel

Send us an email at derenzoagency@gmail.com or message us on WhatsApp at +39 320 684 5258 with your booking code. Cancellation is effective from our written confirmation.

8. Contact

Email: derenzoagency@gmail.com · Phone: +39 320 684 5258